Your complete satisfaction is very important to us.

  • New, unopened items may be returned within 60 days of purchase except for books, magazines, DVDs or patterns which are not returnable.
  • Sale items are not returnable.
  • Discount adjustments will be made on the refund if the part of the order not returned falls below the discount level.

No authorization is necessary. Simply return with a copy of the packing slip to:

The Makery 

1 N Main Street

Mount Vernon, OH 43050

If you received an item sent in error or defective, please contact us at (740) 324-5124 or [email protected] 

All of our Knitter's Pride Products are backed by our 100% no-questions-asked replacement policy. If you have an issue with a Knitter's Pride product you've purchased from the Makery please contact us.